FAQ

Welcome to The Great Stock Company

Who We Are:

The Great Stock is an international company with multiple warehouses across the globe, headquartered in the UK. We pride ourselves on shipping authentic products worldwide using premier courier services like DHL, ensuring swift and efficient delivery to our valued customers.

Product Authenticity:

Rest assured, all products sold by The Great Stock are genuine. As official stockists of renowned brands, every item arrives at your doorstep in its original packaging with accompanying documentation.

Delivery Information:

We work closely with DHL to provide a competitive delivery experience. Most items are delivered within 7-10 working days, with over 90% available for 3-5 day delivery. Shipping costs are calculated by DHL and displayed during checkout.

Returns & Refunds:

Our easy return policy allows items to be returned within 14 days of receipt, subject to certain conditions. Once received by our team, refunds are processed within 5 to 7 business days, minus shipping charges unless the return is due to a manufacturing defect or shipping error.

Products & Stock:

All watches and products are sourced directly from manufacturers' warehouses, guaranteeing authenticity and quality. We keep costs low by operating exclusively online, passing savings directly to our customers.

Warranty & Security:

Enjoy peace of mind with our 2-year manufacturer warranty on all products, excluding items like stones, crystals, batteries, and straps. Please note, warranty coverage does not extend to personalized items or normal wear and tear.

Payments:

We accept major online payment methods including Visa, MasterCard, and PayPal. For PayPal orders, shipping is restricted to verified addresses.

Discount Codes:

Visit our website for current discount codes and special offers. Please ensure that discount codes are applied correctly, as some exclusions may apply.

For more information, visit our website or contact our customer service team.